Log activity
Record a sale, restock or credit
Just speak. Send a voice note and it is recorded for you:
"Sold 5 bags of rice for 25k"
"I restocked 20 cartons of milk, expiring December"
"Mama Bello took 2 tins on credit"
"Emeka paid me 5,000"
You can recap a whole rush in ONE note — each sale is recorded separately.
Send a photo of a shelf, a receipt or a supplier invoice and the items are read off it.
Send a file (CSV or Excel) to bring your whole existing stock list in at once — you will see a preview before anything is saved.
On WhatsApp: HELP log
Reports & money
Stock, sales, profit, who owes you
STOCK — everything you have
A big shop is shown by group — reply STOCK 1 or STOCK Drinks,
then MORE for the next page.
ALERTS — what is running low
REPORT — today: sales, profit, VAT, waste
WEEK — the last 7 days
REPORT ALL — every shop side by side
PRICE LIST — all your selling prices
EXPIRY LIST — what expires soonest
CREDITS — who owes you, biggest debt first
PAY [name] [amount] — record a repayment, e.g. PAY Mama Bello 2000
PAY [name] — mark a debt fully paid
CREDIT RENAME [old] TO [new] — fix a customer's name,
e.g. CREDIT RENAME Mama Belo TO Mama Bello
LIMIT [name] [amount] — cap what one customer can owe at once,
e.g. LIMIT Mama Bello 20000. It stops your attendants, not you.
Long lists are shown a page at a time — reply MORE for the next page.
On WhatsApp: HELP reports
Manage stock
Counts, names, groups, expiry dates
SET [item] [qty] — fix a count after counting the shelf
RENAME [old] TO [new] — rename, or merge two duplicates
DELETE [item] — remove an item for good
CATEGORY [item] [group] — file it, e.g. CATEGORY Panadol Medicines
ALERT [item] [number] — tell me when it drops that low
Expiry dates
EXPIRY [item] [date] — e.g. EXPIRY milk Dec 2026
EXPIRY [item] NONE — clear a wrong date
EXPIRY ALERT 60 — how many days ahead to warn you
Keeping stock back from your online shop
BUFFER 2 — the last 2 of everything stays off your shop link
BUFFER OFF — sell every unit online (the default)
Your counter always sells down to zero — the buffer is online only.
On WhatsApp: HELP stock
Prices & VAT
Selling prices, bulk markup, tax
PRICE [item] [amount] — e.g. PRICE Maggi 250
PRICE LIST — every price, and what still has none
Price a whole invoice at once
MARKUP 10 — price everything unpriced at 10% above cost
MARKUP 10 ALL — reprice every item at 10% above cost
Temporary offers — type HELP offers
VAT (off unless you turn it on — prices never change, the VAT is taken out of them)
TAX ON / TAX OFF
TAX 7.5 — set your rate
TAX [item] OFF — make one item VAT-exempt
TAX LIST — see which items carry VAT
On WhatsApp: HELP prices
Online orders
Let customers buy from you on WhatsApp
ORDERS ON / ORDERS OFF — open or close your shop to customers
PAYMENT [account] [bank] — where customers pay you directly
SHOPLINK — your shop link, to post on Status or Instagram
SHOPCODE — a QR code to print on a banner
How customers get their orders (at least one must stay on)
PICKUP ON / PICKUP OFF — they collect at your shop
DELIVERY ON / DELIVERY OFF — you take it to them
DELIVERY — what it costs, its hours, and how far you go
Make your shop yours
WELCOME [message] — your own greeting on your shop link
ASK [question]: a, b, c — greet them with your own question
ORDERS — orders waiting on you
CONFIRM [ref] — you have received the money
READY [ref] — it is cooked/packed; tells the customer
REJECT [ref] — no payment came; release the stock
Customers pay you directly. Stockwaka never holds your money.
On WhatsApp: HELP orders
Shop terminal & staff
The counter computer, attendants, more shops
APP — a code to sign in on the Stockwaka phone app
PAIR — connect a POS computer to your shop
STAFF ADD [name] [pin] — e.g. STAFF ADD Chioma 1234
STAFF LIST — your attendants
STAFF REMOVE [name] — take someone off the till
Credit at the counter
CREDIT ON / CREDIT OFF — for the whole shop
STAFF CREDIT [name] OFF — stop one attendant
More than one shop
BRANCH ADD [name] — e.g. BRANCH ADD Ikeja
BRANCH LIST — all your shops
BRANCH [name] — work at one shop for a while
BRANCH RENAME [old] TO [new]
BRANCH CLOSE [name]
BUSINESS NAME [name] / BUSINESS — your shop's name, and its trade
Add a shop name to a command to read that shop, e.g. STOCK Ikeja.
On WhatsApp: HELP terminal
Menu (food you serve)
Restaurants & food vendorsDishes and drinks sold by the plate
For what you sell by the plate instead of counting. A dish stays available until you say it has finished, and comes back the next day.
MENU ADD [dish] [price] — e.g. MENU ADD Jollof Rice 3500
MENU — everything you are serving today
FINISHED [dish] / AVAILABLE [dish] — off for today, or back on
DINE IN ON / DINE IN OFF — serve at tables, or takeaway only
Options they pick with a dish
EXTRA [dish] [name] [price] — EXTRA Jollof Rice Chicken 1500
CHOICE [dish] [group]: a, b, c — CHOICE Egusi Swallow: Eba, Amala
OPTIONS [dish] — see what is set
An EXTRA is optional and costs more. A CHOICE they must make.
Your menu page — dish pictures: type HELP photos
LOGO / COVER — then send the picture; the page takes your logo's colour
PREP 20-40 — how many minutes an order takes
TAGLINE [group]: [words] — a line under a menu group
What you DO count — drinks, packs, your rice and oil — stays normal stock, so ALERTS still warns you. Just set a count:
SET [item] [qty] — e.g. SET Coca-Cola 48
On WhatsApp: HELP menu
Photos & posts
Pictures of what you sell, and posts you can share
Customers see a picture when they pick something from your shop link.
PHOTOS — add pictures to MANY products at once
Opens a page. Choose photos from your phone or computer and I match
them to your products by their file names.
PHOTO [item] — just one; I'll ask you to send the picture
PHOTO [item] REMOVE — take a picture off
CARD [item] — a ready-made picture to post 📲
For your WhatsApp Status, a group or Instagram. Your shop code and
QR are on it, so it still works after it's been forwarded on.
CARD [item] STORY — the tall, full-screen shape
Bringing your stock in from a CSV or Excel file? If it has a photo-link
column — most online shops export one — the pictures come in with it.
On WhatsApp: HELP photos
Offers & discounts
Cut a price for a while, and tell your customers
Cut a price for a while. Your normal price is kept and comes back on its own.
DISCOUNT [item] 20% — e.g. DISCOUNT Milo 20%
DISCOUNT [item] ₦1500 — sell it at ₦1,500 for now
DISCOUNT [item] OFF — end that offer
Many at once
DISCOUNT ALL 10% — your whole shop
DISCOUNT Drinks 10% — one group
DISCOUNT EXPIRING 25% — everything nearing its expiry date
DISCOUNT OFF ALL — end every offer
DISCOUNTS — what is on offer right now
Tell your customers
BROADCAST — message the customers who have bought from you before
BROADCAST ON — turn it on (a paid extra; shows you the price)
Customers browsing your shop link already see your offers, free.
On WhatsApp: HELP offers
Be found by new customers
Pin your shop, set your hours, get listed nearby
LOCATION — pin where your shop is
Tap 📎 → Location → Send, while you are AT the shop.
Your deliveries also get an exact address this way.
HOURS 8am - 10pm — when you take orders (or HOURS 24/7)
e.g. HOURS MON-SAT 8am-9pm, SUN CLOSED — HOURS OFF removes them
LIST ME — ask to be shown to shoppers near you
LIST ME OFF — stop being listed
What we check before listing you
Customers who find you this way have never bought from you, so we only list shops that have earned it:
• a paid plan, and payment set up and verified
• your shop pinned on the map
• a real record of completed orders
• items priced and in stock
LIST ME shows you exactly what you still need — you're listed automatically once it's all done.
Your own shop link works regardless, and always has.
On WhatsApp: HELP found
What customers say
Your rating, and how it is earned
REVIEWS — your rating and your latest feedback
Customers are asked how it went once you hand an order over — so mark orders collected, and the feedback comes on its own.
Your score on your shop link
A good score is shown to anyone opening your link, so new customers can see other people trust you. It appears once enough customers have rated you — REVIEWS tells you how far off you are.
If someone is unhappy
You are told privately, with what they said, so you can put it right. Nothing about a complaint is shown to other customers.
Nobody is asked twice in a fortnight, so your customers are never pestered.
On WhatsApp: HELP reviews